Refund Policy

One-time payments, no subscription

Costume photos are made with credit packs bought with a one-time payment. Nothing renews and you are never charged again unless you buy another pack.

A failed photo costs nothing

If a costume photo fails to generate, the credits it used go back to your balance automatically. You do not need to ask, and a failed photo never costs you anything.

Credits stay valid for 365 days

Credits from a pack can be used for 365 days from the day you buy it. After that, unused credits expire and are not refunded or converted to cash.

Changed your mind? 30 days to ask

Within 30 days of buying a pack, you can ask for a full refund if you have not used any of its credits. We refund the whole payment and remove the pack's credits from your balance.

Other cases we always refund

At any time, we refund the payment to the original card or wallet when:

• you were charged more than once for the same order;
• you paid but the order never started and could not be completed;
• a technical fault on our side kept you from getting the photo you paid for.

Refunds go back through Stripe and usually reach your account within 5 to 10 business days, depending on your bank.

How to ask for a refund

Reply to your receipt email, or contact us with the email address you paid with and your order link. Tell us what went wrong and we will answer within two business days.

Your files after a refund

Uploaded photos and costume photos follow our Privacy Policy: guest orders are deleted after 7 days and account files after 365 days.